Frequently Asked Questions
Frequently Asked Questions
Shipping & Delivery
Q: How long does shipping take?
A: We typically ship orders within 1-2 business days. Standard shipping takes 3-5 business days, while expedited shipping takes 1-2 business days.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on orders over $50.
Products & Orders
Q: What if my pet doesn't like the product?
A: We offer a 30-day satisfaction guarantee. If your pet isn't happy with their purchase, you can return it for a full refund.
Q: Are your products safe for all pets?
A: All our products are carefully selected for safety and quality. However, we recommend checking product descriptions for age and size recommendations specific to your pet.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 2 hours of placing it. After that, we may have already begun processing your shipment.
Account & Support
Q: How do I track my order?
A: Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.
Q: How can I contact customer support?
A: You can reach us through our contact form, email, or live chat during business hours. We're here to help!
Q: Do you have a loyalty program?
A: Yes! Join our PetBuzz Rewards program to earn points on every purchase and get exclusive discounts.