FAQs

Frequently Asked Questions

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Shop Pay for secure checkout.

Q: Can I modify or cancel my order?
A: Orders can be modified or cancelled within 1 hour of placement. After that, please contact customer service.

Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping takes 5-7 business days. Express shipping is 2-3 days, and overnight shipping is available.

Q: Do you offer free shipping?
A: Yes! Free standard shipping on orders over $50.

Products & Pet Care

Q: How do I choose the right food for my pet?
A: Consider your pet's age, size, activity level, and any dietary restrictions. Contact us for personalized recommendations.

Q: Are your products safe for all pets?
A: We carefully vet all products, but always check labels and consult your veterinarian for pets with special needs.

Returns & Exchanges

Q: What if my pet doesn't like the food I ordered?
A: We accept returns of unopened pet food within 30 days. For opened food, please contact us to discuss options.

Q: How do I return an item?
A: Contact customer service for a return authorization and prepaid shipping label.